Konzept Automation
Konzept Automation (“Konzept,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit konzeptautomation.com, create an account, purchase products, or contact our team.
1. Information We Collect
Depending on how you interact with our website, we may collect:
Personal and contact information
- Name
- Email address
- Telephone number
- Billing and shipping addresses
Order and transaction information
- Products purchased
- Order history
- Payment and billing information
- Shipping and delivery details
- Return and warranty requests
Payment information may be processed by third-party payment providers. Our handling of payment-card information depends on the payment services we use.
Account information
- Account credentials
- Customer preferences
- Business or trade account information
- Order and support history
Technical information
- IP address
- Browser and device information
- Website interactions
- Cookies and similar technologies
- Approximate location derived from technical information
We collect only the information reasonably required for identified business purposes, subject to applicable law.
2. How We Use Information
We may use personal information to:
- Process and fulfill orders.
- Manage customer and trade accounts.
- Arrange shipping and delivery.
- Provide technical support.
- Handle returns and warranty inquiries.
- Communicate important order and account updates.
- Detect fraud and protect website security.
- Improve website performance and customer experience.
- Meet legal, accounting, and regulatory requirements.
- Send promotional communications where permitted by law.
We do not sell personal information in the ordinary sense of exchanging customer information for money.
Any sharing of information for targeted advertising or similar purposes must be disclosed and managed according to applicable privacy laws.
3. Payment Processing
Online transactions are processed using authorized payment-service providers.
Payment information is handled according to the security and privacy practices of the relevant payment provider.
The payment methods and providers available at checkout may vary.
4. Information Sharing
We may share information with service providers involved in operating our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting and infrastructure providers
- Customer-support systems
- Analytics and marketing platforms
- Manufacturers or distributors involved in product-support or warranty requests
- Professional advisers and authorities where legally required
We require service providers to handle personal information appropriately under applicable contractual and legal obligations.
5. International Data Processing
Because Konzept Automation serves customers in Canada and the United States, personal information may be transferred to or processed in other jurisdictions.
Information processed outside your jurisdiction may be subject to the laws of the country where it is stored or accessed.
6. Cookies and Tracking
Our website may use cookies and similar technologies for functionality, security, analytics, and, where enabled, advertising.
Further information is available in our Cookie Policy.
Where required, we provide appropriate choices concerning non-essential tracking technologies.
7. Marketing Communications
Customers may receive promotional communications when we have the necessary consent or another lawful basis.
You may unsubscribe from marketing emails using the unsubscribe option included in those messages.
Unsubscribing from marketing does not prevent us from sending essential communications about orders, accounts, or customer-service matters.
8. Information Security
We use reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.
No method of online transmission or electronic storage can be guaranteed completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for business operations, contractual obligations, legal compliance, dispute resolution, and other legitimate purposes.
Retention periods depend on the category of information and applicable legal requirements.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Withdraw consent where applicable.
- Request deletion of information in certain circumstances.
- Obtain information about our privacy practices.
- Exercise additional rights available under applicable provincial or U.S. state laws.
Certain information may need to be retained for legal, financial, or contractual purposes.
To submit a privacy request, contact us using the details below.
We may need to verify your identity before processing certain requests.
11. Children’s Privacy
Our website is intended for individuals purchasing or researching motorization products, including businesses and adult consumers.
We do not knowingly collect personal information from children where prohibited by applicable law.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations.
The current version will be available on our website with its last-updated date.
13. Contact Information
Konzept Automation
Legal Business Name: Konzept Interiors Inc.
Address: Woodbridge Ontario, Canada
Email: info@konzeptautomation.com
Website: https://konzeptautomation.com/