Konzept Automation supplies motorization products from third-party manufacturers.
Products may be covered by warranties provided by their respective manufacturers.
1. Manufacturer Warranty Coverage
Warranty coverage depends on the manufacturer, product model, and applicable warranty terms.
Manufacturer warranties may cover qualifying defects in materials or workmanship under normal and proper use.
Coverage periods and conditions vary by product.
2. Warranty Duration
The warranty period is determined by the applicable manufacturer terms.
For example, certain Somfy motors and controls are supported by a five-year manufacturer’s warranty, subject to its conditions.
Other manufacturers and product categories may have different warranty periods.
Customers should consult the warranty information supplied with the product or contact us for assistance identifying the applicable terms.
3. Warranty Start Date
A warranty may begin on the manufacturing date, purchase date, installation date, or another date specified by the manufacturer.
Konzept Automation does not independently determine or extend manufacturer warranty periods.
4. Warranty Exclusions
Manufacturer warranties may exclude damage or failure caused by:
- Improper installation
- Incorrect wiring
- Incompatible accessories
- Operation outside rated specifications
- Unauthorized modifications
- Misuse or accidental damage
- Improper maintenance
- Environmental conditions outside product specifications
- Normal wear and tear
The manufacturer’s actual warranty terms determine coverage and exclusions.
5. How to Submit a Warranty Claim
Contact Konzept Automation with:
- Original order number or proof of purchase.
- Product manufacturer and model number.
- Description of the problem.
- Photographs or other relevant documentation, where applicable.
- Installation and troubleshooting information, if requested.
We will review the information and explain the next steps for the applicable manufacturer warranty process.
6. Inspection and Assessment
Some manufacturers require products to be inspected or tested before confirming warranty eligibility.
Product inspection, repair, replacement, and claim approval are subject to the applicable manufacturer process and legal requirements.
7. Repair or Replacement
If a warranty claim is approved, the manufacturer may provide repair, replacement, or another remedy according to its warranty terms.
Availability of identical replacement models may vary.
8. Labour and Related Costs
Installation, removal, reinstallation, transportation, and other related costs may not be covered by a manufacturer’s warranty.
Any exclusions are subject to applicable law and the specific manufacturer’s terms.
9. Statutory Rights
Manufacturer warranties do not replace or limit non-excludable rights and remedies available under applicable consumer-protection or sale-of-goods laws.
10. Contact
Warranty support:
Email: info@konzeptautomation.com