Konzept Automation ships eligible motorization products to customers in Canada and the United States.
This policy explains our shipping procedures, estimated delivery times, charges, and responsibilities.
1. Shipping Destinations
We currently serve customers in:
- Canada
- United States
Shipping availability may vary depending on the product, destination, manufacturer restrictions, and carrier requirements.
Certain products may not be eligible for delivery to all destinations.
2. Order Processing
Orders are processed after payment authorization and applicable order verification.
Processing times depend on product availability and whether items are stocked or require supplier fulfillment.
Standard processing time: [Confirm Business Days]
Special-order processing time: [Confirm or Indicate That Estimates Are Provided Individually]
Processing estimates do not include carrier transit time unless expressly stated.
3. Shipping Methods
Orders may be shipped using approved domestic or international shipping providers.
Available services and shipping charges will be presented during checkout or confirmed before an order is accepted.
4. Shipping Charges
Shipping charges are calculated based on factors such as:
- Delivery destination
- Package dimensions and weight
- Selected shipping service
- Product handling requirements
Any applicable shipping charges will be disclosed before purchase.
5. Delivery Estimates
Delivery estimates depend on the destination, shipping method, carrier, and product availability.
Estimated delivery dates are not guarantees unless expressly identified as guaranteed.
If an order cannot be shipped within the applicable promised or legally required period, we will provide the notices, cancellation options, and refunds required by law.
6. Shipping to the United States
Cross-border shipments may be subject to customs processing, import requirements, duties, taxes, or carrier brokerage charges.
Responsibility for these charges will be disclosed during checkout or before order acceptance, based on the shipping terms applicable to the order.
7. Order Tracking
Where tracking is available, shipment details will be provided after the order has been dispatched.
Tracking availability depends on the selected carrier and service.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If you notice an error, contact us promptly.
Address changes cannot be guaranteed after an order has entered fulfillment.
Any additional charges arising from incorrect information will be handled according to the circumstances and applicable law.
9. Lost, Delayed, or Damaged Shipments
Please contact us if your shipment is lost, arrives damaged, or is materially delayed.
For visible package damage, retain the packaging and document the condition of the shipment where practical.
We may coordinate with the shipping carrier to investigate the issue.
Your rights to replacement, cancellation, refund, or another remedy will be determined according to applicable law and the circumstances of the order.
10. Split Shipments
Orders containing multiple products may be fulfilled in separate shipments.
Where additional charges would apply, they will be disclosed and agreed upon as required.
11. Contact
For shipping-related questions:
Email: info@konzeptautomation.com
Shipping charges are determined by factors such as package dimensions, weight, destination, and available shipping services. Applicable shipping charges are displayed during checkout or confirmed before your order is accepted.
Processing and delivery times depend on product availability, shipping destination, and the selected delivery service. In-stock products may be processed sooner than special-order items. Available shipping estimates will be communicated during checkout or order confirmation.
Contact Konzept Automation with your order number and details of the issue. For damaged products, please retain the packaging and provide photographs when possible. Our team will review the situation and assist with the appropriate resolution, including replacement or a refund where required.
Konzept Automation ships eligible motors, remote controls, power supplies, and automation accessories to customers in Canada and the United States. Shipping availability may vary depending on the product, manufacturer restrictions, and delivery destination.
Cross-border shipments may be subject to applicable duties, taxes, customs clearance requirements, or carrier fees. Whether these charges are collected at checkout or upon import depends on the shipping terms provided with your order. Any customer responsibility for additional charges will be disclosed before purchase.